Frequently Asked Questions
What are the Covid-19 health and safety protocols?
When you arrive at the Infinite Energy Center, you will find we’ve made lots of changes to keep everyone safe. The Expo will be conducted with Covid-19 safety guidelines such as physical distancing, face coverings, temperature checks, health survey and the regular use of sanitizers. Everyone's safety is our number one priority. We'll be offering touch-free ticketing, plexiglass barriers at registration and wider aisles in the vendor area. Click here for full details on the health and safety protocols.
Are face coverings required?
Face masks covering mouth and nose are required, except when eating and drinking. If you forget your mask, we'll have one for you. Click here for full details on the health and safety protocols.
What if I purchased a Friday evening or Saturday CLASS for the March 2020 Expo?
You need to register for NEW class tickets for the 2021 Expo using your Credit Code, which must be redeemed PRIOR to the Expo. If you do not plan to attend this March, your Credit Code can be redeemed for Online Classes or at any Expo event for the next two years. If you did not receive the email with your Credit Code on June 11th, contact us at email@example.com or 800-699-6309.
Your Credit Code must be redeemed PRIOR to the Expo. Here's how. If need help, call us at 800-699-6309.
- Click here, and add classes to your cart until your order is complete.
- In the shopping cart, enter your Credit Code in the "Promo Code" box. (Use the code exactly as listed in the email sent to you, including the word "Credit")
- Click "Apply to Cart" and confirm your credit has been applied to your order.
- Click "Proceed to Checkout" and complete your order.
What if I purchased GENERAL ADMISSION that I was unable to use at the March 2020 Expo?
Bring your unused general admission ticket from your 2020 order for entrance to the 2021 Expo, which can be found in your Order Confirmation email or in your Order History when you log in at sewingexpo.com
How do I receive information?
Click here to join our email mailing list, or call us at 800-699-6309. Click here to view and register for classes.
What is the price of admission?
General Admission is $8 per day online or $10 per day at the door. Children 16 and under free with adult. General Admission is included for FREE when you register for a Value Package before the pre-registration deadline. Click here for more detailed pricing information.
What do I get for my General Admission fee?
Your General Admission ticket will give you all-day access to the vendor area to shop with vendors, view the quilt displays and watch stage presentations. Check out projects up close, try on sample garments, discuss quilting techniques with designers, sit down to test drive new sewing and embroidery machines and see the latest tools and techniques to help you get more satisfaction out of your own stitching. Plus stroll through the quilts – a place to simply absorb the talent, the ideas, the wonder of our shared creative adventures.
What are the Exhibit Hall hours?
Thursday, Friday & Saturday: 10:00am - 5:00pm
How much are classes? Do you have any discounts?
Value Packages are the best way to get the most for your money, and are available during the pre-registration period only. Value Packages include FREE General Admission, discounted class prices and MORE. Click here for more detailed pricing information.
How do I purchase General Admission tickets or register for Classes?
To Register Online: click here. To Register by Phone: call 800-699-6309 (Monday-Friday 10:00am-3:00pm ET). You may also purchase tickets at the Expo beginning at 8:00am on the first day of the event. Please note that pre-registration pricing does not apply to class tickets purchased at the Expo.
What are the benefits to registering online?
Save on classes and general admission when you purchase online. Our easy-to-use website is secure and reliable! Register when the time is convenient for you – 24 hours a day, 7 days a week.
What do I do if I have a question while I am registering online?
To talk to a Registration Specialist, call us at 800-699-6309 (Monday- Friday 10:00am-3:00pm ET). We can answer any questions you may have to complete your order. You can also email us at firstname.lastname@example.org
How do I find all of the classes offered by my favorite teacher?
Click here and choose ‘Teacher’ in the ‘View By’ box at the top of the page.
How do I receive my Class and/or General Admission Tickets?
Be sure to print your Class and/or General Admission tickets, as they will NOT be mailed to you. The link to print your tickets can be found in your Order Confirmation email. You can also view your Order Confirmation and print your tickets by logging in to our website. Click “Login” at the top of the page, enter your username (email address) and password and click the Log In button. Once logged in, click on “Order History” in the menu bar at the top of your screen.
How do I receive my Super Prize Drawing Ticket? Do I need to be present to win?
You will receive your Super Prize Drawing Ticket at the Expo each day. A drawing will be held on the Expo Stage and via facebook live at 4:00pm each day, and a list of winners will be posted at the Expo. You do not need to be present to win. You can claim your prize with a photo ID at the Registration Desk until 5pm on Saturday, otherwise the prize will be shipped to you.
Do I need to bring a sewing machine to my class?
Leave your Sewing Machine at home! When you register for a hands-on workshop that uses machines, you'll be seated behind a brand-new sewing machine, generously provided by our sponsors and their local retailers at the Expo.
Where is my class located?
Classroom assignments will be emailed to you one week prior to the Expo and listed on our website. Classroom Assignment posters will also be located in convenient locations around the Expo.
What if I miss a class or change my mind about a class I have already registered for?
If you miss a class or decide you’d like to switch to a different class than that for which you’ve registered, you may bring your unused ticket to our Registration Desk at the Expo and turn it in for any other available class ticket.
Can I bring my child into the Exhibit Hall or classroom?
Children 16 and under are admitted into the Exhibit Hall for free when accompanied by an adult with a General Admission ticket. Children 8 and up are permitted in the classroom, provided they have their own ticket, and are accompanied by an adult with her/his own ticket.
How do I get to the Expo?
Click here for detailed information and directions to the Expo.
What should I wear to the Expo?
Dress in layers or bring a sweater with you because temperatures may vary within the building. Don’t forget comfortable shoes and your face covering!
What should I bring to the Expo?
Whether or not you were a Girl Scout, being prepared is an essential part of having a great experience at the Expo. We've put together a list of helpful things to bring with you.
- Face covering
- Note-taking supplies, pad of paper, pencil and pen.
- Directions, parking and transportation information.
- Lunch money! Food and beverage service will be available for when you need to refuel or take a break. The Center prohibits bringing outside food and beverage into the Expo.
- List of exhibitors you want to visit or a shopping list of items to find.
- If you have pre-registered for classes: your Class tickets, Name Badge and Order confirmation.
- If you are taking classes, don’t forget your class supplies. Check your Order Confirmation email for your supply list, if applicable.
Can I check my coat and bags?
There will NOT be a coat or package check available this year.
Is there food available?
Food and beverage service will be available for when you need to refuel or take a break. The Center prohibits bringing outside food and beverage into the Expo.
Are strollers or rolling totes allowed inside the Exhibit Hall?
Strollers filled with children are allowed inside the Exhibit Hall. Please be courteous to others if you have a stroller! For safety’s sake, rolling totes are not allowed in the Exhibit Hall. Please see an Original Sewing & Quilt Expo staff member if you have a medical need to use a rolling tote.
Are wheelchairs and scooters provided?
Wheelchairs and motorized scooters are available to rent from Scootaround for Original Sewing & Quilt Expo events. You must make arrangements PRIOR to the EXPO. Call 1-888-441-7575 or visit scootaround.com for complete details and to make arrangements.
Can I take photographs of the displays or booths?
Photography of quilts, garments, and other items in the Display Gallery is allowed for personal use only. If you wish to take a photograph of an Exhibitor's booth, you must first ask their permission. No commercial photography or videos are permitted at the show. Members of the press are welcome, and may pick up a Press Pass at the Registration Desk.
Do you have a list of exhibitors?
Click here to view the Exhibitor List. Check back often as more exhibitors are added.
I have an extra ticket for Saturday and can't attend. Can I give it to a friend?
Yes, of course! If you have more tickets than you can use yourself, please do share with a friend. This is also a great solution if you cannot attend the Expo, as all tickets are non-refundable.
What is your refund policy?
General admission, class and product tickets for Original Sewing & Quilt Expo are non-refundable. Please send someone in your place if you are unable to attend. If the event cannot occur on the scheduled dates, then a credit for a future event will be issued.
What are the benefits of staying overnight at the Expo hotel?
Find extra satisfaction when you take a break from your day-to-day routine and stay at the Expo hotel. Once you arrive, you’re there for the duration – no household to keep on schedule, no interruptions from work or family. Staying at the Expo hotel makes your Expo experience a mini-vacation, all for YOU! Click here for hotel accommodation information.
What if I need special assistance?
We must be contacted at least two (2) weeks prior to the event start date in order to arrange for individualized services such as interpreters, special assistants, aids or other disability services at an event. While all efforts will be made to accommodate every guest, not all services can be arranged or provided.