Frequently Asked Questions
What are the Covid-19 health and safety protocols?
When you arrive at the RP Funding Center, you will find we’ve made lots of changes to keep everyone safe. Lakeland’s November Expo is moving forward with shopping booths and quilts (no classes) and will be conducted following Covid-19 safety guidelines such as physical distancing, face coverings, temperature checks, health survey and the regular use of sanitizers. Everyone's safety is our number one priority. We'll be offering touch-free ticketing, plexiglass barriers at registration and wider aisles in the vendor area. Click here for full details on the health and safety protocols.
Are face coverings required?
Face coverings are required, except when eating and drinking. If you forget your mask, we'll have one for you. Click here for full details on the health and safety protocols.
What if I purchased classes or admission for the postponed March 2020 event?
You will need a NEW ticket for the November event: Click here, and add ticket(s) to your cart. Enter your Credit Code (e.g., Credit00000) in the "Promo Code" box in the shopping cart and click "Apply to Cart". Then click "Proceed to Checkout" and complete your order. If you did not receive the email with your Credit Code on June 12th, contact us at email@example.com or 800-699-6309. If you do not plan to attend in November, your Credit Code can be redeemed for Online Classes, at the Lakeland Expo in March 2021 or at any Expo event for the next two years (can be extended if needed). If you are unable to use your code, you can give it to a friend.
How do I receive information?
Click here to join our email list or call us at 800-699-6309 (M-F 10am-3pm ET)
What is the price of admission?
General Admission is $6 per day online or $8 per day at the door. Children 16 and under free with adult.
What do I get for my General Admission fee?
Your General Admission ticket will give you all-day access to the vendor area to shop with vendors, view the quilt displays and watch stage presentations. Check out projects up close, try on sample garments, discuss quilting techniques with designers, sit down to test drive new sewing and embroidery machines and see the latest tools and techniques to help you get more satisfaction out of your own stitching. Plus stroll through the quilts – a place to simply absorb the talent, the ideas, the wonder of our shared creative adventures.
What are the hours?
Thursday, Friday & Saturday: 9:00am – 5:00pm
How do I purchase General Admission tickets?
To Register Online: click here. To Register by Phone: call 800-699-6309 (Monday-Friday 10:00am-3:00pm ET). You may also purchase tickets at the Expo beginning at 8:30am Thursday, Friday and Saturday.
What are the benefits to purchasing tickets online?
Save $2 when you purchase your general admission ticket online. (Daily tickets are $6 online or $8 at the door.) Our easy-to-use website is secure and reliable! Register when the time is convenient for you – 24 hours a day, 7 days a week.
What do I do if I have a question while I am registering online?
To talk to a Registration Specialist, call us at 800-699-6309 (Monday- Friday 10:00am-3:00pm ET). We can answer any questions you may have to complete your order. You can also email us at firstname.lastname@example.org
How do I receive my General Admission Ticket?
Be sure to print your General Admission tickets (or have them available on your phone), as they will NOT be mailed to you. The link to print your tickets can be found in your Order Confirmation email. You can also view your Order Confirmation and print your tickets by logging in to our website. Click “Login” at the top of the page, enter your username (email address) and password and click the Log In button. Once logged in, click on “Order History” in the menu bar at the top of your screen.
What is your refund policy?
General admission, class and product tickets for Original Sewing & Quilt Expo are non-refundable. Please send someone in your place if you are unable to attend. If the event cannot occur on the scheduled dates, then a credit for a future event will be issued.
Will there be classes and workshops at the Expo?
There will not be in-person classes and workshops at Lakeland’s November Expo. However, we are hopeful that we will be able to offer in-person classes at the Lakeland Expo in March 2021. We also now offer Online Classes! With just a smartphone, tablet or computer, you can bring an Expo teacher right into the comfort of your sewing room for a live, interactive class. Plus, watch it again and again on-demand for a year. Multiple classes to choose from each week. Click here to see the current list of online classes, and even more will be added soon.
How do I receive my Super Prize Drawing Ticket? Do I need to be present to win?
You will receive your Super Prize Drawing Ticket at the Expo each day. A drawing will be held via facebook live at 4:00pm each day, and a list of winners will be posted at the Expo. You do not need to be present to win. You can claim your prize with a photo ID at the Registration Desk until 5pm on Saturday, otherwise we will ship the prize to you.
Will there be stage presentations at the Expo?
We will have stage presentations with limited physically distanced seating. Click here for details.
Can I bring my child into the Exhibit Hall or classroom?
Children 16 and under are admitted into the Exhibit Hall for free when accompanied by an adult with a General Admission ticket.
How do I get to the Expo?
Click here for detailed information and directions to the Expo.
What should I wear to the Expo?
Dress in layers or bring a sweater with you because temperatures may vary within the building. Don’t forget comfortable shoes and your face covering!
Can I check my coat and bags?
There will NOT be a coat or package check available this year.
Is there food available?
Food and beverage service will be available for when you need to refuel or take a break. The Center prohibits bringing outside food and beverage into the Expo.
Are strollers or rolling totes allowed inside the Exhibit Hall?
Strollers filled with children are allowed inside the Exhibit Hall. Please be courteous to others if you have a stroller! For safety’s sake, rolling totes are not allowed in the Exhibit Hall. Please see an Original Sewing & Quilt Expo staff member if you have a medical need to use a rolling tote.
Are wheelchairs and scooters provided?
Wheelchairs and motorized scooters are available to rent from Scootaround for Original Sewing & Quilt Expo events. You must make arrangements PRIOR to the EXPO. Call 1-888-441-7575 or visit scootaround.com for complete details and to make arrangements.
Can I take photographs of the displays or booths?
Photography of quilts, garments, and other items in the Display Gallery is allowed for personal use only. If you wish to take a photograph of an Exhibitor's booth, you must first ask their permission. No commercial photography or videos are permitted at the show.
Do you have a list of exhibitors?
Click here to view the Exhibitor List
What are the benefits of staying overnight at the Expo hotel?
Find extra satisfaction when you take a break from your day-to-day routine and stay at the Expo hotel. Once you arrive, you’re there for the duration – no household to keep on schedule, no interruptions from work or family. Staying at the Expo hotel makes your Expo experience a mini-vacation, all for YOU! Click here for hotel accommodation information.
What if I need special assistance?
We must be contacted at least two (2) weeks prior to the event start date in order to arrange for individualized services such as interpreters, special assistants, aids or other disability services at an event. While all efforts will be made to accommodate every guest, not all services can be arranged or provided.